COOS BAY — The live agent call center, First Call Resolution, has added two new members to its leadership team in Coos Bay. FCR has hired Robert Jette as Coos Bay’s new site director and Brian Emerson as a program manager.
Robert Jette joins FCR from his previous position as the senior director of global service delivery at Tonkin Lists. He has lived and worked in the Philippines for the past six years, holding a variety of leadership positions for U.S. based outsourcing companies. Brian Emerson joins the company with over 10 years of leadership experience, holding a variety of sales and call center management positions within companies that include Transamerica and Dell Inc.
Headquartered in Oregon, with facilities in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene and Independence, FCR provides contact center and business process outsourcing solutions. FCR currently supports more than 60 clients and employs over 1,400 colleagues across seven facilities. To learn more about the company, visit www.gofcr.com.