This week we get to honor a special group of people whose job is the root of our public safety program: Our telecommunicators. The week of April 9-13, 2018 has been designated Nationl Public Safety Telecommunicators Week, and I am proud of the hard work out dispatchers (our term for our telecommunicators) work, 24/7, answering the phone and 9-1-1 lines for most of Coos County.
The Sheriff's Office answers 9-1-1 calls from the unincorporated areas, and the cities of North Bend, Lakeside, Bandon, Myrtle Point and Powers. The 9-1-1 calls inside the city limits of Coos Bay and Coquille go to the Coos Bay 9-1-1 Center, with the exception of some cellular phone calls, depending on which towers are hit. The women and men we have working in the Sheriff's Office Public Safety Answering Point (PSAP) serve six law enforcement, 14 volunteer fire departments and two ambulance service agencies.
In 2017 alone, 104,537 phone calls came into our center, 25,221 of which were 9-1-1 calls. In 2017, there were 2,566 calls for service for the fire agencies, and 1,250 ambulance calls. There were 29,775 calls for the Sheriff's Office and contracted law enforcement agencies, such as the police departments of Myrtle Point, Bandon and Powers. All included, the number of documented indicents flowing through our 9-1-1 Center was 43,866 in 2017.
These dedicated, professional and fantastic employees are usually the first step in the critical incident process. If you dial 9-1-1 or make a call to the non-emergency phone line in our service area, you will more likely than not speak with one of them.
As your Sheriff, I want to publicly thank them for their supreme workmanship and dedication to our profession of law enforcement. Thank you, dispatchers, for a job well done!
Sheriff, Coos County