I was quoted $150 by a local business to have the spark plugs changed on my pickup, but when I went to pick it up they said it would cost $407.

I had spoken to the manager on several occasions and had advised him that the dealer said the spark plugs in this particular model are very hard to get out. The manager assured me they knew how to take the plugs out and there would be no problems. But in proceeding to take them out they broke almost all eight of the spark plugs and had to get a special tool to take the broken pieces out of my truck.

I spoke to the manager after the plugs started breaking and he said they had ran into some problems, but never said anything about an added expense. The job should have taken a couple hours. Now I have been without my truck for three days and they refuse to let me take it off the property until I pay them $407.

A quote should be a quote, and if they did not know how to do their job properly or have the proper tools, it is not my fault. They should not have assured me they could do the job if they had never done it before, especially after I told them what the dealer said.

The manager is still saying his mechanic takes spark plugs out of this motor all the time. If that is the case, he should have known how long it takes to do the job and he should have already had the tools he needed to do the job right.

The manager is now saying he is not going to lessen the bill because the mechanic had to work on it so long. Yes it took longer than they anticipated, but I was also unable to use my truck longer than I anticipated. It has been three full days and I still cannot get my truck back until I come up with $407. What happened to a manager standing by what they quote? I do not feel this is a good way to run a business.



Don Toftum

Coos Bay